Customer Service Rep - Front Desk Rep

Company: TEKsystems
Location: Aurora
Posted on: February 18, 2026

Job Description:

Job Description Job Description A growing nonprofit health insurance organization with a strong regional presence in the Mountain West is hiring Premium Billing Specialists for its team in Lone Tree, Colorado. This is a long-term, fully on-site opportunity ideal for candidates with customer service or call center experience who are looking to grow within a stable organization. Job Summary - A normal day in this role is really about being available on the phones to assist members with billing inquiries and with their payments. They will also be greeting guests at the front (very few) and might be ordering office supplies as needed. Description Responsible for providing superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem-solving. Has a general understanding of billing processes and procedures; responsible for resolving customer phone inquiries. Responsible for completing daily outbound calls as assigned. Receives inbound calls from customers, both internal and external and provides superior customer service for routine phone calls that is consistent with company values and quality standards. Resolves customer issues on the initial call or provides timely follow-up when additional research is required. Follow established criteria for response time, call handling time and availability. Demonstrate understanding of department policy by passing audits. Stays current and fully understands billing policies and procedures to provide accurate and appropriate information. Verifies if the customer meets the requirements to qualify for a reinstatement review and fills out the required documentation to start the process. Works closely with other departments to correct member accounts. Skills & Qualifications High School Diploma or GED Good phone voice and strong communication skills. One year of customer service experience – healthcare experience not required. Job Type & Location This is a Contract to Hire position based out of Aurora, CO. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Aurora,CO. Application Deadline This position is anticipated to close on Feb 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Littleton , Customer Service Rep - Front Desk Rep, Customer Service & Call Center , Aurora, Colorado