Receptionist

Company: Anthem Memory Care
Location: Littleton
Posted on: March 25, 2020

Job Description:

This is a temporary position that could possibly lead to a long term position.GENERAL STATEMENT OF POSITION:This position is a multi-faceted position, requiring excellent customer service awareness and follow through in many areas and all aspects of our business.REPORTS TO: Executive Director:ESSENTIAL FUNCTIONS:The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Know and understand the vision, purpose, values and goals of Anthem Memory Care.
• Responsible to provide 5 star customer service to all customers whether in person, via computer, or on the phone.
• Keep residents informed about activities and special functions.
• Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use. Keeps reception area free of clutter, organized and presentable.
• Know and understand the principles of Anthem Memory Care, including concepts such as the FISH philosophy and the service standards that are integrated into our everyday work culture.
• Be actively involved in providing 5 star customer service using the FISH philosophy and other tools to do so.
• Participates in all departments that use radios, pagers as a form of communication.
• Maintains all office master forms, lists and tracking systems used for daily operations.
• Attend all staff meetings and in services to keep informed and engaged.
• General question answering for a variety of itemswhat activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc.
• Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure.
• Keeps all information in regards to residents/staff confidential.MINIMUM TRAINING AND EXPERIENCE:Ability to read, speak and understand English sufficiently to follow directions and communicate with supervisor, co-workers and residents; some housekeeping experience is desirable but not essential, since on-the-job training will be provided.CERTIFICATION AND CLEARANCE REQUIREMENTS:
  • Criminal record clearance or criminal record exemption, as required by law
  • Health evaluation to ensure ability to perform duties of the position and the absence of any communicable disease, including tuberculosis and CXR clearance.

Keywords: Anthem Memory Care, Littleton , Receptionist, Administration, Clerical , Littleton, Colorado